What must agents avoid when handling policy renewals to maintain ethical standards?

Agents must avoid providing misleading information when handling policy renewals to maintain ethical standards. Ethical behavior in the insurance industry is crucial not only for building trust with clients but also for ensuring compliance with legal and regulatory standards. Misleading information can lead to clients making uninformed decisions, which may result in financial loss or inadequate coverage for their needs. This ethical lapse could also expose agents to legal liability, disciplinary actions, and damage to their professional reputation.

In the context of the other options, offering lower premiums is generally acceptable as long as it complies with policy and regulatory guidelines, providing thorough reviews of policy terms is part of an agent's responsibility to inform the client accurately, and discussing product benefits aids in ensuring that clients understand their coverage options. Therefore, maintaining clear, honest, and accurate communication without misleading clients is essential for ethical conduct in policy renewals.